Improving Communication Skills

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About Course

Learn how to communicate more effectively at work and achieve your goals. Taught by award-winning Wharton professor and best-selling author Maurice Schweitzer, Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You’ll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You’ll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. By the end of the course, you’ll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life.

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What Will You Learn?

  • Based on four of the most popular courses taught at the Wharton School, Achieving Personal and Professional Success is designed to introduce the tools and techniques for defining and achieving success at home and at work. You'll learn how to find your passion and core values, how to apply these values to your own life, how to work well with others, how to communicate effectively, how to set goals, how to use influence to achieve these goals, and even how to say you are sorry.
  • Through exercises, self-diagnostic surveys, quizzes, and many case studies, you'll discover how to define not only what you want, but also the best way to get it. While many business courses cover topics related to successful organizational practices, these courses provide key insights into successful personal practices, whether you are in the office or in your home. We all bring ourselves to work every day, and these courses will help you be your best self wherever you are.

Course Content

Week 1: Cooperation, Competition, and Comparisons

  • 1.1 Introduction(video)
  • 1.2 The Thin Line Between Cooperation and Competition(video)
  • 1.3 The Three Principles of Cooperation and Competition(video)
  • 1.4 The Mechanics of Comparisons(video)
  • 1.5 The Misery of Upward Comparisons(video)
  • 1.6 Module 1 Practice Quiz
  • 1.7 Comparisons and Motivation(video)
  • 1.8 Comparisons and Cheating(video)
  • 1.9 Comparisons: Finding Your Balance(video)
  • 1.10 Module 1 Slides
  • 1.11 Module 1 Quiz: Comparisons, Cooperation, and Competition
  • 1.12 Module 1 Discussion

Week 2: Trust

Week 3: Deception

Week 4: Effective Communication

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