Account Manager

Job description
All of our business is inbound; you will NOT be chasing clients on LinkedIn or wasting time at networking events. Instead, you’ll build long-term relationships based on trust with our clients.

You will consult with our teams (tech, data, design) to help create and propose digital strategies tp our clients with a meaningful ROI.

Responsibilities

• Contribute to our quarterly and yearly business strategy, defining goals and creating tactical plans to achieve them.
• Lead the entire sales process, from answering client requests (RFI, RFP, …) to creating budget estimates and presentations for our prospective clients.
• Lead on presentations and key sales meetings.
• Contribute to our inbound marketing strategy (content and events).
• Surface new sales opportunities through inbound marketing, word-of-mouth marketing, referrals and personal networking (both our leaders’ and your own network).
• Nurture client relationships into long-term partnerships.
• Engage with internal and external stakeholders to define the context, goals and scope of qualified leads.
• Handle complex pre-sales and after-sales requests.
• Collaborate with the marketing team to create business opportunities.
• Be accountable for sales KPIs.

Job Requirements

• Understanding of our market (e.g. digital services and solutions).
• Fluent (or close to it) in Chinese and English.
• Previous experience as an Account Manager or similar sales/customer service role in a relevant organization (agency, consultancy, software provider…).
• Great at building rapport and nurturing long-term relationships.
• Knowledge of market research, sales and negotiating principles.
• Comfortable engaging with high level executives.
• Self-driven, reliable and detail-oriented.
• Excellent verbal and written communication skills.
• Proficient with presentation software (Powerpoint, Keynote, Google Slides…).
• Bonus point for prior experience with marketing or a sales CRM (Salesforce, Hubspot, Pipedrive…).