I’m a customer satisfaction champion who exceeded client expectations in 85% of interactions. As a first-contact fixer, I resolve 75% of issues on the first go, minimizing escalations and building trust. My proactive problem-solving mindset contributed to a 10% increase in positive customer feedback, leading to stronger engagement and an 8% loyalty boost. Through relationship architecture, I’ve secured a 95% client retention rate, highlighting my dedication to long-term client success. Comfortable with modern technology and experienced in using SAP, SPSS, and CRM software

Before pursuing a career in marketing, I honed my talent for languages as a skilled ESL teacher. From my home country to China, I helped diverse learners grow into confident speakers, with 75% surpassing fluency goals in just 6 months. My vibrant and inclusive classrooms, fueled by my contagious passion, saw a 12% average test score increase and 80% of students feeling more confident and culturally connected.